Terms of Service

Last updated: July 11, 2026

Before deploying: replace REPLACE_WITH_SUPPORT_EMAIL with the support or legal contact email address you want users to use.

These Terms of Service (“Terms”) govern your use of Plural Mind, including the Plural Mind website, mobile app, and related services. By creating an account, accessing, or using Plural Mind, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use Plural Mind.

1. What Plural Mind Provides

Plural Mind provides organization, journaling, reminders, support tools, identity-related tools, premium features, and related app functionality. Features may change over time as the app is updated.

2. Not Medical, Legal, Crisis, or Emergency Advice

Plural Mind is not a medical provider, therapist, crisis service, emergency service, legal service, or substitute for professional care. The app does not diagnose, treat, prevent, or cure any medical or mental health condition. Information in the app is for organization and self-support purposes only.

If you may be in immediate danger, are considering harming yourself or someone else, or need urgent support, contact local emergency services or a qualified crisis resource immediately. Do not rely on Plural Mind for emergency communication or crisis response.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials, device access, and security settings. You are responsible for activity under your account unless caused by Plural Mind's failure to use reasonable security measures.

You agree to provide accurate account information and to update it when needed. You may not access another person's account without permission or attempt to bypass security, PIN, privacy, role, or access controls.

4. User Content

You retain ownership of the content you enter into Plural Mind. By using the app, you give Plural Mind permission to store, process, transmit, display, and back up your content as needed to provide, secure, maintain, and improve the service.

You are responsible for the information you choose to enter. Do not upload or enter content that you do not have the right to use, that violates another person's rights, or that is unlawful, abusive, exploitative, or harmful.

5. Sensitive Information

Plural Mind may allow you to enter sensitive information, including mental health, journaling, identity-related, medication-reminder, appointment, support, and image content. You choose what to enter. Plural Mind is not intended to be used as an official medical record, legal record, or emergency record.

6. Acceptable Use

You agree not to:

use Plural Mind for illegal, abusive, exploitative, harassing, or harmful activity;
attempt to gain unauthorized access to accounts, systems, data, or infrastructure;
interfere with, disrupt, overload, reverse engineer, or misuse the service;
upload malware, malicious code, or content designed to compromise security;
use Plural Mind to threaten, abuse, stalk, exploit, or harm another person;
misrepresent your identity, affiliation, account role, supporter role, therapist role, or permissions;
use the app in a way that violates applicable laws or the rights of others.

7. Supporter, Caregiver, Therapist, and Shared Access Features

Plural Mind may include features that allow users to connect with supporters, caregivers, therapists, or other trusted people. You are responsible for deciding whom to connect with and what permissions to grant. Connected users may be able to view or interact with information according to the permissions you choose and the features available at the time.

Do not rely on shared access features for emergencies, crisis monitoring, mandated care, or professional treatment unless you have separate arrangements with qualified professionals outside Plural Mind.

8. Premium Features, Subscriptions, and Payments

Plural Mind may offer free and paid features. Paid access may be provided through subscriptions, one-time purchases, redemption codes, app stores, Stripe, or other payment providers. Prices, included features, and availability may change over time.

Purchases and subscriptions may be subject to additional terms from the app store, payment provider, or platform used for purchase. You are responsible for managing and canceling subscriptions through the platform or payment provider where the subscription was purchased. Unless otherwise required by law or platform policy, payments may be non-refundable once processed.

9. Account Deletion and Data Deletion

You can request deletion of your account and associated data in the app by going to Settings → Account Settings → Delete Account. If you cannot access the app or cannot sign in, contact REPLACE_WITH_SUPPORT_EMAIL for help with an account or data deletion request.

Account deletion and data retention are described in the Privacy Policy. Some information may be retained for limited legal, security, fraud-prevention, billing, tax, accounting, dispute-resolution, chargeback, or compliance reasons.

10. Third-Party Services and Integrations

Plural Mind may use third-party services for hosting, authentication, database, storage, analytics, crash reporting, payment processing, app distribution, Discord integration, and related infrastructure. Third-party services may have their own terms and policies. Plural Mind is not responsible for third-party services that are not controlled by Plural Mind.

11. Availability and Changes

Plural Mind may be updated, changed, interrupted, suspended, or discontinued at any time. We may add, remove, limit, or modify features, including free and paid features. We are not liable for loss caused by service interruptions, maintenance, third-party outages, data connection problems, or factors outside our reasonable control.

12. Termination

You may stop using Plural Mind at any time. We may suspend or terminate access if we believe you violated these Terms, created risk or legal exposure, misused the service, attempted unauthorized access, or if continued access could harm users, Plural Mind, or others.

13. Disclaimers

Plural Mind is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and uninterrupted or error-free operation.

14. Limitation of Liability

To the maximum extent permitted by law, Plural Mind and its owners, operators, contributors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, or business opportunities arising from your use of or inability to use Plural Mind.

15. Indemnity

You agree to defend, indemnify, and hold harmless Plural Mind and its owners, operators, contributors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your content, your use of Plural Mind, your violation of these Terms, or your violation of law or another person's rights.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice in the app or on the website. Continued use of Plural Mind after updated Terms become effective means you accept the updated Terms.

17. Contact

For questions about these Terms, contact Plural Mind at REPLACE_WITH_SUPPORT_EMAIL.